These general conditions of sale (hereinafter, the "General Conditions") will apply to any purchase made by an Internet user / individual (hereinafter, the "CLIENT") on the website ( hereinafter, the "WEBSITE") to:COMPRA VENTA RELOJES Y JOYAS ATEMPO 24, SOCIEDAD LIMITADA,
registered in the commercial register Madrid, Spain,
with the number of the Mercantile Registry of MADRID Volume 31427, Folio 104, Section 8, Page M-565769, I / A 1,
with registered office at Calle Ayala 28. 28001 Madrid (Spain)
and with NIF number B86791837,
Spanish telephone number: (+34) 91 578 46 79,
email:, (hereinafter, the "SELLER").

Any order placed on the WEBSITE necessarily implies the acceptance without reservations by the CLIENT of these general conditions.


Artículo 1.     Definitions

The terms used below have, in these General Conditions, the following meaning:

     «CUSTOMER»: refers to the SELLER'S co-contractor, which guarantees having the quality of consumer as defined by law and Spanish jurisprudence. For these purposes, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.
     «DELIVERY»: refers to the first delivery of the PRODUCTS ordered by the CLIENT to the delivery address indicated in the order.
     «PRODUCTS»: refers to the set of products available on the WEBSITE.
     «TERRITORY»: refers to the country or countries where the commercial transaction takes place.

Artículo 2.     Purpose

These General Conditions regulate the sale by the SELLER to its CLIENTS of the PRODUCTS.

The CLIENT is clearly informed and recognizes that the WEBSITE is addressed to consumers and that professionals should contact the SELLER's commercial service in order to benefit from specific contractual conditions.

If the CLIENT does not accept these terms and conditions, we ask you to refrain from continuing to use our WEBSITE.


Artículo 3.     Acceptance of the general conditions

The CLIENT commits to read carefully these General Conditions and accepts them, before proceeding to the payment of the order of the PRODUCTS made on the WEBSITE.

These General Conditions are inserted in the lower part of each page of the WEBSITE through a link and must be consulted before being able to place the order. The CUSTOMER is invited to read carefully, download and print the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions at the time of making a new order, the latest version of which is applicable to each one of them.

Clicking on the first button to place the order and on the second to confirm it, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitations or conditions.


Artículo 4.     Purchase products on the WEBSITE.

In order to purchase any PRODUCT, the CLIENT must be over 18 years of age and have sufficient legal capacity or, if minor, be able to justify the permission of their legal representatives. The CLIENT is invited to provide the necessary information to identify it, completing the form available on the WEBSITE. The sign (*) indicates the mandatory fields that must be filled in so that the CUSTOMER's order is processed by the SELLER. The CLIENT can verify on the WEBSITE the status of your order. The follow-up of the DELIVERY, can, in its case, be carried out or online by certain carriers. The CUSTOMER can also contact the commercial service of the SELLER at any time by email, using the supervisory instruments address, in order to obtain information on the status of your order.

The information that the CLIENT provides to the SELLER at the time of placing the order must be complete, accurate and updated. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information communicated.


Artículo 5.     Pedidos

        Article 5.1 Characteristics of the PRODUCTS

The SELLER will endeavor to present as clearly as possible the main characteristics of the PRODUCTS (on the information files available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under the applicable law.

The CLIENT commits to read this information carefully before placing an order on the WEBSITE.

The SELLER reserves the right to modify the selection of PRODUCTS available on the WEBSITE, especially depending on the problems it has in relation to its suppliers.

Unless otherwise indicated on the WEBSITE, all PRODUCTS sold by the SELLER are used and in accordance with current European legislation and applicable regulations in Spain.
        Article 5.2. Order procedure

PRODUCT orders are made directly on the WEBSITE. To place an order, the CLIENT must follow the steps described below (however, depending on the browser used by the Customer, these may vary slightly).

5.2.1. Selection of PRODUCTS and purchase options.

The CLIENT must select the PRODUCT (s) of his choice, by clicking on the chosen PRODUCT (s) and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT will be stored in the CLIENT's shopping basket. The latter may then add as many additional PRODUCTS as you wish.

5.2.2. Orders

Once the PRODUCTS have been selected and stored in your basket, the CLIENT must click on the basket and verify that the content of your order is correct. If the CLIENT has not done so yet, he will be invited to identify himself or to register.

Once the CUSTOMER has validated the content of the basket and has been identified / registered, an automatically completed online form will appear and recapitulate the price, applicable fees and, where applicable, delivery costs.

The CUSTOMER is invited to verify the content of their order (including the quantity, characteristics and references of the PRODUCTS requested, the billing address, the means of payment and the price) before validating their content.

The CLIENT can then proceed to pay for the PRODUCTS following the instructions provided on the WEBSITE and provide all the necessary information for billing and DELIVERY of the PRODUCTS. Regarding the PRODUCTS with different available options, their specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper treatment of the order.

The CLIENT must also select the chosen delivery mode.

5.2.3. Acknowledgment of receipt

Once all the steps described above have been completed, one will appear on the WEBSITE in order to show acknowledgment of the CLIENT's order. A copy of the acknowledgment of receipt of the order will be automatically addressed to the CUSTOMER by email, provided that the email address communicated in the form is correct.

The SELLER will not send any confirmation of order by postal or telematic mail.

5.2.4. Billing

Through the order, the CUSTOMER must provide the necessary information for billing (the sign (*) will indicate the mandatory fields that must be filled in so that the CUSTOMER's order is treated by the SELLER).

The CLIENT must also clearly indicate all the information related to the ORDER, in particular the exact address of the DELIVERY, as well as any possible access code to the DELIVERY address.

Neither the order receipt that the CUSTOMER has made online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original of the invoice at the time of DELIVERY of the PRODUCTS, inside the package.

5.3. Order date

The date of the order is the date on which the SELLER accuses the online reception of the same. The terms indicated in the WEBSITE do not begin to count until that date.

5.4. Price

For all PRODUCTS, the CLIENT will find the prices indicated in euros on the WEBSITE.
The cost of both national and international shipments is calculated based on variables such as weight, volume, route section, etc. and following the rates established with the transport logistics operator, in our case MRW and UPS.

Shipments are made freight collect.

You can check the rates on the web pages of the courier companies with which we work.

For shipments to clients from countries that do not belong to the European Union, they will be responsible for the taxes, fees and duties derived from the importation of the various items.

All shipments are insured and in case of loss of the goods, the customer has no responsibility, and therefore the full amount paid will be returned.

The prices of the SELLER's suppliers are subject to change. Consequently, the price indicated on the WEBSITE may change. These can also be modified in the case of special offers or sales.

The applicable prices will be those indicated on the WEBSITE at the date of placing the order by the CLIENT.

5.5 Availability of PRODUCTS.

The SELLER undertakes to fulfill the orders received with the reservation that the PRODUCTS are available. The unavailability of a PRODUCT will appear in principle indicated on the page of the PRODUCT in question. CUSTOMERS may also be informed of the replacement of the PRODUCT by the SELLER. In any case, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay, if the PRODUCT is unavailable. The SELLER can, at the request of the CUSTOMER: Send all the PRODUCTS together, from the moment in which the non-stocked PRODUCTS are again available. Proceed to a partial delivery of the PRODUCTS available at that moment, and send the rest of the order when others are, expressly mentioning the additional transport costs that may arise. Propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will obtain the refund of all the sums disbursed by said PRODUCTS in thirty (30) days after their payment.

Artículo 6.     Returns

The modalities of the right of withdrawal are provided in the "withdrawal policy", available in Annex 1 to these General Conditions and accessible below each page of the WEBSITE via hyperlink.


Artículo 7.     Payment

7.1. Payment methods
The CLIENT may pay for his PRODUCTS online on the WEBSITE following the means proposed by the SELLER.

The CUSTOMER guarantees to the SELLER that he / she possesses all the authorizations required for the means of payment chosen.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the online payment table on the WEBSITE.

It is specified that all information related to the payment made is transmitted to the bank of the WEBSITE and is not treated in the WEBSITE.
Payments are made through bank transfer. To provide you with our bank details, you can contact us through email (atempo24 [ARRROBA] by phone (+34) 915 784 679, (+34) 619 80 82 99. You also have the possibility to pay directly the amount in our store, in the street Ayala 28. Madrid-28001 (Spain).

Once checked the income, the procedures to make the shipment occur immediately.

7.2. Date of payment

In case of a single payment by credit card, the CLIENT's account will be debited at the time of ordering the PRODUCTS on the WEBSITE.

In case of partial DELIVERY, the total amount will be debited from the CLIENT's account without delays at the moment in which the first package is sent. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the reimbursement will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3. Delays or rejection of payment.

If the bank rejects the debit of a credit card or other means of payment, the CLIENT must contact the Customer Service of the SELLER in order to pay for the order by any other valid means of payment.

In the event that, for whatever reason, opposition, rejection or other, the transmission of the flow of money due by the CLIENT was impossible, the order will be canceled and the sale automatically rescinded.


Artículo 8.     Registry and file.

Any contract concluded by the CUSTOMER corresponding to an order exceeding € 120 (including taxes) will be filed by the SELLER for a period of 5 years.

The SELLER accepts to archive the information in order to ensure a follow-up of the operations and to make a copy of the contract at the request of the CLIENT.

In case of litigation, the SELLER will have the possibility to demonstrate that the electronic tracking system is reliable and guarantees the integrity of the transaction.


Artículo 9.    Transmission of the property.

The SELLER remains the owner of the PRODUCTS delivered until the moment of full payment by the CLIENT.

The above provisions are not an obstacle to the transmission to the CLIENT, at the time of receipt by himself or by a third party designated by him other than the carrier, the risks of loss or damage to the PRODUCTS that are the subject of the reservation of property, as well as the risks of damage that may entail.


Artículo 10.     Delivery

The modalities of DELIVERY of the PRODUCTS are those foreseen in the "delivery policy" contemplated in Annex 2 of these General Conditions and accessible below each page of the WEBSITE via hyperlink.

Artículo 11.     Packing


The PRODUCTS will be packed in accordance with the transport regulations in force, in order to guarantee a maximum of protection during DELIVERY. The CLIENTS undertake to respect the same rules when returning the PRODUCTS in accordance with the conditions set out in Annex 1 - Cancellation Policy.

Artículo 12.     Warranty.

In all watches that do not have the manufacturer's warranty or that have the warranty with a date less than one year, we provide a valid warranty for a total period of one year in our technical service.

Artículo 13.     Responsibility.

The liability of the SELLER can not be established in any case in case of non-execution or poor performance of contractual obligations attributable to the CLIENT, when it comes to carry out your order.

The SELLER can not be responsible, or considered as a breach of the General Conditions, for any delay or non-execution, when the cause of the delay or non-execution is linked to a case of force majeure or a fortuitous event as defined by the jurisprudence of the Spanish Courts.

It is also necessary that the SELLER does not control the web pages that are directly or indirectly linked to the WEBSITE. Consequently, it is excluded, to the extent permitted by law, from any liability linked to the information published therein. Hyperlinks to these web pages are granted merely as an indication and do not imply any guarantee regarding their content.

Artículo 14.     Personal information

The SELLER collects on the WEBSITE personal data of its CLIENTS, including by means of cookies. The CLIENTS can deactivate the cookies following the instructions given by their browsers.

The data collected by the SELLER will be used in order to process your orders made through the WEBSITE, manage the CLIENT's account, analyze your orders and, if the CUSTOMER chooses this option, send emails for promotional purposes, newsletters, promotional offers and / or information on special sales, unless the CUSTOMER does not wish to receive such communications from the SELLER.

The CLIENT's data will be kept confidential by the SELLER in accordance with his declaration made in the Spanish Data Protection Agency, the needs of the contract, and the law.

The CLIENTS can be disenrolled at any time by accessing their account or by clicking on the hyperlink provided for this purpose under each offer received by email.

The data may be communicated, in whole or in part, to the service providers of the SELLER intervening in the order. For commercial purposes, the SELLER may transfer to its collaborators the names and coordinates of its CLIENTS, under the condition that they have given their prior agreement at the time of their registration on the WEBSITE.

The SELLER will specifically ask the CLIENTS if they want their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CLIENTS if they wish to receive commercial information from their collaborators.

In accordance with the 15/1999, of December 13, Protection of Personal Data, and more specifically the provisions of articles 15 and 16, the CUSTOMER benefits from a right of access, rectification, opposition (for legitimate reasons ) and the deletion of these personal data. You can exercise this right by sending an email to the address:, or by sending an email to Calle Ayala 28. 28001 Madrid (Spain).

It is specified that the CUSTOMER must be able to justify his identity, either by scanning an identity card, or by sending a photocopy of it to the SELLER.


Artículo 15.     Cookies policy

Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to the user .. The user's browser memorizes cookies on the hard disk only during the current session occupying a minimum memory space and not harming the computer. Cookies do not contain any kind of specific personal information, and most of them are deleted from the hard drive at the end of the browser session (the so-called session cookies). Most browsers accept cookies as standard and, independently of them, allow or prevent temporary or stored cookies in security settings. Without your express consent -through the activation of cookies in your browser- in this web page, we will not link in the cookies the memorized data with your personal data provided at the time of registration or purchase.
What types of cookies does this website use?
Technical cookies:

Are those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, for example, control traffic and data communication, identify the session, access to restricted access parties, remember the elements that make up an order, perform the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store contents for the dissemination of videos or sound or share content through social networks.
Personalization cookies:

They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where you access the service, etc.
Analysis cookies:

Are those that well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, we analyze your browsing on our website in order to improve the offer of products or services we offer you.
Advertising cookies:

Are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the service requested or to the use made of our website. For this we can analyze your browsing habits on the Internet and we can show you advertisements related to your browsing profile.
Behavioral advertising cookies:

They are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which it provides the requested service. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Third party cookies:

This website may use third-party services that, on behalf of said page, will collect information for statistical purposes, use of the Site by the user and for the provision of other services related to the Website activity and other Internet services. In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. with headquarters in the United States, with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set in the website. Including the possible transmission of such information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google. Likewise, this website uses Google ADsense, a service provided by the same previous provider that displays third-party advertising.
The User expressly accepts, for the use of this Site, the treatment of the information collected in the manner and with the aforementioned purposes.

And also acknowledges knowing the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate configuration for this purpose
in your browser. Although this option to block cookies in your browser may not allow full use of all the functionality of the Website. You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:


You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer, in case it does not allow the installation of cookies on your browser you may not be able to access any of the sections of our web.

Artículo 15.     Claims


The SELLER puts at the CLIENT's disposal a "Telephone Customer Service" with the following number: (+34) 91 578 46 79 (normal rate telephone). All written complaints of the CLIENT must be transmitted to the following address: Calle Ayala 28. 28001 Madrid (Spain),

Artículo 16.     Intellectual property


All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark rights or corresponding patents.

These elements are the exclusive property of the SELLER. Any person who publishes a web page and wishes to create a direct hyperlink to the WEBSITE must request authorization from the SELLER in writing.

This authorization of the SELLER will not be in any case definitively agreed. This hyperlink must be deleted at the request of the SELLER. Hyperlinks to the WEBSITE that use techniques such as framing or in-line linking are strictly prohibited.


Artículo 17.     Validity of the General Conditions


Any amendment to the legislation or regulation in force, or any decision of the competent court invalidating one or several clauses of these General Conditions may not affect the validity of the rest of them.

Such modification or decision does not authorize the CLIENTS to ignore these General Conditions.

All conditions not expressly dealt with herein will be regulated in accordance with the uses of the retail sector of individuals.

Artículo 18.     Modifications of the General Conditions


These General Conditions apply to all purchases made online on the WEBSITE, provided that the WEBSITE is available.

The General Conditions will be accurately dated and may be modified and updated by the SELLER at all times. The applicable General Conditions will be those that are in force at the time of the order.

The modifications made in the General Conditions will not be applicable to the PRODUCTS already purchased.

Artículo 19.     Competence and applicable law




Likewise, prior to any recourse of arbitration or in courts, negotiation between the parties shall prevail in a spirit of loyalty and good faith in order to reach an amicable agreement to resolve any dispute relating to this contract, including regarding its validity.

The party wishing to start the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If at the end of a period of fifteen (15) days, the parties fail to understand each other, the differences will be submitted to the jurisdiction established below.

During the negotiation process and until its completion, the parties are prohibited from exercising any legal action against each other for the conflict object of negotiation. As an exception, the parties will be authorized to resort to the jurisdiction of the precautionary measures or the start-up of a procedure does not entail by the parties the waiver of any friendly agreement clause, unless otherwise expressly stated.


Returns will only be accepted if the merchandise does not correspond to the description of the advertisement that appears on our website, within a period of 15 days from the date of purchase. So we beg you to be sure of what you are buying.

When a product appears in a "new" state it means that it is new without being released.

When a product appears in a "very good" state it means that the watch is a second-hand watch, that is, a second-hand watch, in very good condition. Other specifications are perfectly detailed in the advertisements. In these cases we give our guarantee covered by our technical watchmaking service for a period of 1 year.

All our items are original and authentic, and are reviewed and checked by the police.




Delivery area

The PRODUCTS can only be delivered in the TERRITORY.

The PRODUCTS will be shipped to the delivery address (es) that the CLIENT will indicate in the order procedure.

Delivery time

The deadline to prepare an order and establish the invoice, before sending the PRODUCTS in stock is mentioned on the WEBSITE. These terms will be understood without counting weekends and holidays.

An email will be automatically sent to the CLIENT at the time of sending the PRODUCTS, provided that the email address given at the time of sending the form is correct.

Term and delivery costs

During the order process, the SELLER will indicate to the CUSTOMER the possible delivery terms and formulas for the PRODUCTS purchased.

The shipping costs will be calculated according to the delivery mode.

The amount of these costs will be due to the CUSTOMER in payment different from that of the PRODUCTS purchased.

The details of the deadlines and delivery costs will be detailed on the WEBSITE.

DELIVERY modalities

The package will be delivered to the CLIENT after his signature and presentation of his identity document.

In case of absence, notice will be given to the CLIENT, so that this way he can pick up the PRODUCT at the nearest post office.

DELIVERY problems

The CLIENT will be informed of the delivery date set at the time of the carrier's choice, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made at the most before thirty (30) days. In the absence of delivery, the CUSTOMER must require the SELLER to deliver it within a reasonable time and if he can not rescind the contract.

The SELLER will reimburse, without excessive delay, from the date of receipt of the rescission letter, the CLIENT the total amount paid for the PRODUCTS, taxes and delivery costs inclusive, by the same means of payment used by the CLIENT for the purchase of the PRODUCTS.

The SELLER will be responsible for the delivery of the PRODUCT to the CLIENT. It is important to remember that the CUSTOMER has a period of three (3) days to notify the carrier of the breakdowns or partial losses verified by the delivery.

Automatic Translation



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